First time setup

Ticketilla has been designed to be as simple for you the MSP to setup as possible.

The process is as follows:

1. Set up an account at www.ticketilla.com
2. Navigate to “Integrations”
3. Select the “Configure” option beneath ConnectWise Manage
4. Under the “Credentials” section:
   • Basics
     • Select if your server is located on-premise or is cloud based.
     • If you do select “on-premise”, then you can manually enter the URL of your server (do not include http:// or https://)
     • Select the “Company” that you normally enter when logging onto ConnectWise
   • API key
     • The API key is obtained from the “Members” section with ConnectWise Manage
   • Once you have entered all of the information above, press the “Save” button
   • Then press the “Verify Credentials” button to ensure the credentials work, and have all permissions necessary.
   • Then press the “Sync API Data” button, to ensure Ticketilla brings across all relevant information from ConnectWise Manage.
5. “Active Service Boards”
   • Please select all of the service boards that you want Ticketilla to be able to read or write to.
6. “Service Board Configuration”
   • “Primary Email Triage Board” – select the board where all of your incoming tickets go.