Author: ELLISDAN
-
Getting to know the Ticket list
Ticketilla presents a simple user interface for Dispatchers, containing only the crucial information required to carry out the Triage & Dispatch operations. As new tickets come in, they appear in realtime on the screen, with recommendations for key fields such as Type, Subtype, Budget Hours, and more appropriate titles. Dispatchers can quickly check if the… Read more
-
First time setup
Ticketilla has been designed to be as simple for you the MSP to setup as possible. The process is as follows: Read more
-
How does Ticketilla billing work?
Your subscription to Ticketilla is always billed Monthly, with payments automatically taken by credit card. Billing is always on day of the month you originally signed up for Ticketilla (varied slightly if billing would be impossible – such as February 31st). Billing comes in two forms – Base Charge Billing, and Addition Billing. Base Charge… Read more
-
Live support
You can book live support sessions with the Ticketilla team. Support is delivered via Microsoft Teams meeting, and can be arranged by emailing the Ticketilla helpdesk. Read more
-
Email support
We provide technical support by email between 7am and 7pm GMT, Monday through Friday. We aim to respond within 2 hours during these times. Read more